{"id":3100,"date":"2024-06-05T06:14:19","date_gmt":"2024-06-05T06:14:19","guid":{"rendered":"https:\/\/www.jbsagolf.com\/blogs\/?p=3100"},"modified":"2025-10-02T09:06:06","modified_gmt":"2025-10-02T09:06:06","slug":"reasons-why-your-google-review-disappears-fixing-lost-reviews","status":"publish","type":"post","link":"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/","title":{"rendered":"Reasons Why Your Google Review Disappears: Fixing Lost Reviews"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you own a small business, then chances are that you have found yourself using Google as your primary source of online marketing. It\u2019s also the most important component to your marketing plan as it helps potential customers find you on the internet as well as build trust in who you are. However, there can be some consequences if Google does not approve of what it sees or even if another person has filled in fake reviews about your company on its website. We will try and find out below why Google review disappears so that it can be prevented if possible.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Youve_changed_your_business_location_or_name\" >You\u2019ve changed your business location or name:\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Youve_added_a_new_product_or_service_to_your_repertoire\" >You\u2019ve added a new product or service to your repertoire:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Your_Google_Review_is_no_longer_relevant\" >Your Google Review is no longer relevant:\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Your_business_has_been_hacked\" >Your business has been hacked:\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#What_to_Do_If_Your_Google_Review_Disappear\" >What to Do If Your Google Review Disappear<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Ask_Google_Support\" >Ask Google Support\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Check_the_websites_Webmaster\" >Check the website\u2019s Webmaster\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Contact_the_sites_host\" >Contact the site\u2019s host\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Check_your_spam_folder\" >Check your spam folder\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Search_for_a_new_name_for_the_page\" >Search for a new name for the page<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#How_To_Prevent_Your_Google_Reviews_from_Disappearing\" >How To Prevent Your Google Reviews from Disappearing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Blocking_a_reviewer\" >Blocking a reviewer\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Disabling_reviews\" >Disabling reviews\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Revoking_a_review\" >Revoking a review\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Deleting_a_review\" >Deleting a review\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/#Conclusion\" >Conclusion\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Youve_changed_your_business_location_or_name\"><\/span><b>You\u2019ve changed your business location or name:\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You\u2019ve changed your business location or your business has moved or closed down. It can also be that your Google My Business account has been deleted.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have a few businesses, and one of them was a personal project that you built from scratch, then it may have been difficult to keep track of all of them. But what if you had more than one business? If so, changing the name of each business could be an easy way for someone else to lose track of what was going on with their account\u2014and ultimately be unable to access their own reviews! This can happen when people use different names for each product or service they sell online (for example: \u201cPerson A\u201d vs \u201cPerson B\u201d), or even just change all caps into lower case letters (like this guy who did!\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Youve_added_a_new_product_or_service_to_your_repertoire\"><\/span><b>You\u2019ve added a new product or service to your repertoire:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This is the most likely reason why your Google review disappeared, because you\u2019re no longer using it as part of your business anymore. If you have more than one product and\/or service, then it\u2019s possible that when no longer needed some reviews are removed (e.g., if you\u2019re selling one-time use coupons). In this case, there are two things that can help: either re-ranking those reviews by priority (and possibly even adding them back into Google?). Or simply not using all of the products or services at once if still sold out. This is in order to prevent any confusion among customers who might think they\u2019re seeing an older version when they search for certain keywords related specifically towards whatever recently discontinued items.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Your_Google_Review_is_no_longer_relevant\"><\/span><b>Your Google Review is no longer relevant:\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019ve had a website, phone number, email address and social media profile since last year, your Google Review may be lost. If you have recently changed any of these things and they are still active (e.g., if someone with the old information has not updated their profile), then it\u2019s very likely that the review will reappear at some point in the future. This can happen as soon as 24 hours after your change was made online. However, if this hasn\u2019t happened within 48 hours (or even weeks later), then there\u2019s no telling when or even if it will reappear on Google!<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Your_business_has_been_hacked\"><\/span><b>Your business has been hacked:\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your Google review disappears because someone who works for you has deleted it or changed your business location, removed the website from Google Maps or changed your name on the internet. That\u2019s right: hackers can do all of these things! They don\u2019t even need to know how to hack computers\u2014they just have to get into your account and use an automated tool like HITSMAN by hacking software that makes it easy for them (and anyone else) to change reviews in bulk.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_to_Do_If_Your_Google_Review_Disappear\"><\/span><b>What to Do If Your Google Review Disappear<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019ve recently had a Google review removed, it\u2019s likely because something happened. Your site may have been flagged by a spam bot. Or someone who wants you to disappear from the search results. The good news is there are things that can be done to get your Google review back. But first you need to know what happened in order to take action on it! Here are six things you can do if your Google review disappeared:<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ask_Google_Support\"><\/span><b>Ask Google Support\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If your Google review has disappeared, you can try to get it back by contacting Google support. Google support is a great resource for any Gmail user and it\u2019s easy to reach them through the following methods:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can contact them directly through their help center. Or if you have an account there already, just click \u201cContact Us\u201d at the bottom of each page.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can also file a ticket with them on their website under \u201cMy Account &gt; My Account &gt; Submit Ticket(s) To Us.\u201d This will take you through several steps before reaching a live person who can help resolve your issue over the phone or via chat messaging services such as Skype or Facebook Messenger.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Check_the_websites_Webmaster\"><\/span><b>Check the website\u2019s Webmaster\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If a website has been removed from Google, it may be because of an error by their Webmaster. To check for this, go to http: \/\/www.webmastertools.com and enter your URL in the search bar at the top of their page. You\u2019ll see a list of pages that have been indexed by Google. If you find any problems with them (such as missing files), contact them directly via email or phone call so that they can fix them and have them re-indexed properly within 24 hours.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Contact_the_sites_host\"><\/span><b>Contact the site\u2019s host\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019ve tried to contact the site\u2019s host and they haven\u2019t responded, it may be that they\u2019re not open to receiving messages from you. You can try contacting them again using another email address or phone number.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your review has disappeared or been flagged as spam, this is often because of an issue with their servers. Contacting them again will allow them to look into why this happened and how they can resolve it for future visitors who have similar issues with their website content being affected by Google Panda updates (or any other algorithm update).<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Check_your_spam_folder\"><\/span><b>Check your spam folder\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you don\u2019t see the review in your inbox, check the spam folder. If it\u2019s not there, check your email and make sure that it arrived without any errors or delays.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if you still can\u2019t find it anywhere on Google, then it may be a phishing scam. Or it could also be some other kind of fraud attempt on your account. To verify that this is not happening to you, try checking your phone contacts list and seeing if there are any unfamiliar names in it. If so, contact these people through their direct email addresses (or call them).<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Search_for_a_new_name_for_the_page\"><\/span><b>Search for a new name for the page<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you can\u2019t get your Google review back, there are a few things you can try. You can use a new domain name for the page and use it in all of its forms. Could be: .com, .org and .net. It won\u2019t work if you use the same URL as before. This is because Google will think it\u2019s an existing page with an old name that has been updated since then.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Or probably change up the URL (the part of web address after http:\/\/). Try something like http:\/\/example.com\/new-name instead of what was there before! This way if someone were to go looking for information about your business on Google, they\u2019d find themselves at their destination after typing the new address into their browser bar. Instead of seeing results from years ago when they might have searched earlier using just \u201cexample.\u201d<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_To_Prevent_Your_Google_Reviews_from_Disappearing\"><\/span><b>How To Prevent Your Google Reviews from Disappearing<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for ways to prevent your Google reviews from disappearing, you\u2019ve come to the right place. In this section, we\u2019ll show you how to block a reviewer and disable reviews altogether. And even how to revoke your own review if it\u2019s been flagged as inappropriate or fake.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Blocking_a_reviewer\"><\/span><b>Blocking a reviewer\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can block a reviewer by clicking on their name and then clicking on \u201cBlock.\u201d This will prevent them from posting future reviews, but they will still be able to see your reviews. They\u2019ll also be notified that you\u2019ve blocked them so they know why the review was removed. If you want to unblock someone but don\u2019t want them posting any more reviews in the future, just click on \u201cRemove blocking\u201d instead. That\u2019s all there is too it.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Disabling_reviews\"><\/span><b>Disabling reviews\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019re probably wondering how you can disable reviews from appearing on your Google My Business listing. Well, there are three ways to do this:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to the \u201cReviews\u201d tab on your Google My Business page and click \u201cDisable All Reviews.\u201d Then choose whether or not you want Googlebot to be able to see these reviews in the future. This setting will only apply if it\u2019s turned on by default (which is usually the case).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have an account with other businesses that use Google My Business, they may enable their own reviews. They will do it by default or require users who want them enabled after adding them as a contact in their account settings. Either way works here. Just go into one of those accounts\u2019 settings and look for \u201cDisabling Reviews\u201d. Chances are that option isn\u2019t available yet. If it is though, head over there and turn off its \u201cEnable Reviews\u201d button before returning here where we\u2019ll show how disabling works too!<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Revoking_a_review\"><\/span><b>Revoking a review\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To be clear, revoking a review is not a good idea. It can lead to legal issues and negative reviews, which in turn makes it hard for you to get new customers from that search engine. If you do decide to revoke a review, make sure that you know exactly what you\u2019re doing before doing so. Revoking a review will remove all of the other ones from your Google account. So, if someone is already giving you bad feedback about something else in addition to this specific issue, then those other reviews won\u2019t come up when people are looking for information about products or services like yours on Google (or anywhere else).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way around this problem is by being proactive: instead of waiting until someone posts their thoughts online about how terrible working with Company ABC was, give them an opportunity first! Send out an email offering them free cake samples or some other incentive. So, they\u2019ll feel more inclined toward writing something nice afterwards instead of leaving negative comments. That\u2019s because they think no one cares enough about what happened between them and Company ABC anyway<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Deleting_a_review\"><\/span><b>Deleting a review\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Deleting a review is the easiest way to prevent future reviews from being published. To delete a review, go to the Reviews tab of your Google account and click on \u201cReviews\u201d in the menu bar at the top of your screen. From there, select which reviews you want to remove and then click \u201cRemove.\u201d You can also undo this action by clicking on \u201cUndo Undeletion\u201d or using an automated tool like Review Eraser that will help you restore any deleted comments within minutes (a process called \u201cundeleting\u201d).<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Considering your online presence, it\u2019s crucial to weigh the significance of Google reviews. While many perceive them as essential, it\u2019s wise to deliberate on their actual value for your business. Perhaps your company could benefit from them, but if not, investing in them presently might be futile. Even if you currently lack a single star review on Google (a rarity for most businesses), tomorrow\u2019s landscape could easily shift. Therefore, it\u2019s prudent to explore platforms like SocialWick for enhancing your social media influence, encompassing services for Facebook, YouTube, Instagram, TikTok, and more, including followers, likes, viewers, and subscribers.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you own a small business, then chances are that you have found yourself using Google as your primary source of online marketing. It\u2019s also the most important component to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":37054,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-3100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reasons Why Your Google Review Disappears: Fixing Lost Reviews<\/title>\n<meta name=\"description\" content=\"If you can\u2019t get your Google review back, there are a few things you can try. You can use a new domain name.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jbsagolf.com\/blogs\/reasons-why-your-google-review-disappears-fixing-lost-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reasons Why Your Google Review Disappears: Fixing Lost Reviews\" \/>\n<meta property=\"og:description\" content=\"If you can\u2019t get your Google review back, there are a few things you can try. 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