Being efficient and productive plays the biggest role in sales today. Sales managers hope that their team members use correct methods and resources for making sales. With power dialers, people involved in sales can enhance how they manage and execute their calling tasks.
This article discusses sales manager’s use of power dialers to help train teammates and reach impressive objectives. After that, the article looks at how power dialers work, discusses the ways they help coaching and explains how to put them into practice. We will also build JustCall.io which is a top-quality cloud communication tool and works well with power dialers.
What is a tool called a Power Dialer?
It is a computer system that helps salespeople with dialling numbers. It takes care of dialing which allows the rep to focus on generating inventive ways to convince leads and finish the sales process. Efficiency is improved in many ways by power dialers:
- Automated dialing helps you skip the step of typing the number; it can be done automatically.
- Predictive dialing: Avoid reps having to sit for a long time because the person they are trying to reach is busy.
- You can leave voicemail drop, where you record an advance message to make sure you don’t miss any call.
- Some calls can be put on mute so they can be recorded for coaching and checking quality.
- Real-time data and reports: Use them to monitor your team’s and call activity.
In what ways can power dialers help sales managers coach their team members?
It’s very convenient for both outbound and inbound call center services, since it dials numbers automatically rather than requiring an agent to type them. The system routes phone calls to agents who are skilled and available or as dictated by the set criteria.
- As managers, I can hear back what the reps are saying in their calls, thanks to the recording feature of Power dialer. One can suggest changes, mark where people are not clear and cheer for successful pitches.
- Coaching by using call recordings is possible with a focus on the particular issues a rep needs to work on.
- With call tracking, power dialers offer a live dashboard and data for call volume, the duration of calls and successful conversions. Data from these statistics enables managers to see which reps are top performers and help other team members adopt their successful methods. As a consequence, data might commonly experience issues in the team, so individuals working on data should find ways to fix these.
- Many power dialers let managers make a recording of how to handle obstacles or pitch the product to others. The recordings also make it possible for reps to prepare for real interactions by practicing their skills in simulations.
- Powerful Analytics: Using the data from your CRM with the power dialer, sales managers can find successful sales tactics, improve their script and help sales reps learn and grow based on the latest findings.
Guidance for Successful Use of Power Dialers to Help with Coaching
Let your team know what you want ahead of using power dialers for coaching.
- Inform your sales squad about all the features and how the power dialer can assist them. Consider how this can help their performance and use each person’s approach to guide them.
- Pair your power dialer with your CRM so any information you use does not exist twice in your systems.
- Ensure the call volume goes up but encourage reps to focus their attention on quality conversations.
- Go over each agent’s calls from time to time and give them advice to help them improve the way they communicate and close sales.
JustCall.io is a Sales Solution That Pack a Punch
The cloud communication service at JustCall.io helps businesses manage their communication easily. You can find a complete, robust and unified platform for Sales and sales teams in JustCall which also works well with popular power dialer tools.
Some of the main advantages of JustCall for Sales Teams are:
- Easy-to-Use Power Dialer: Set up your favorite power dialer to make and manage calls automatically.
- Some advanced Call Features are call forwarding, voicemail being transcribed, call recording, …
- CRM Integration: You can integrate JustCall with your CRM which helps streamline data and saves you from having to log each call or contact separately.
- Real-time Analytics provides you with detailed logging of all calls and a performance review.
Conclusion
With power dialers, the team can sell more and get better direction from their supervisors. Using these kinds of tools has effected calls, stored those calls for review and provided important analytics that enables managers to give appropriate feedback, set strategies more precisely and grow your sales.
Joining CRM systems and platforms like JustCall.io makes the workflows smoother and increases their success. In brief, modern sales teams need power dialers to become more efficient and successful.